1. Shipping

Singapore Deliveries: All orders will be processed every Wednesday mornign. All parcels will be picked up on Thursdays to be delivered within 3-5 working days. Toby’s Estate endeavours to bring you the freshest possible product every time.Please note Due to post delays over the holiday period, orders may be delayed and dispatched later than usual. Toby’s Estate endeavours to bring you the freshest possible product every time.

2. Shipping Cost

For orders below $50, we charge a flat rate of $4.50. We provide free shipping for orders $50 and above.

3. Returns, Refunds & Exchanges

The following Returns, Refunds and Exchange policy applies only to orders delivered within Singapore. Should there be any dissatisfaction with any product purchased via the Toby’s Estate website, please contact jakef@tobysestate.com.sg and we will be happy to organise an exchange or refund for you.

4. Refund & Exchange Conditions

All products must be returned in a saleable condition as soon as possible following purchase. Toby’s Estate Pty Ltd does not allow any returns on coffee purchased unless there is a quality issue with the coffee. Appropriate packaging must be used to ensure that no in-transit damage occurs. All returns will be inspected for authenticity prior to processing for refund or exchange. The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes. Returned product postage will be at the discretion of Toby’s Estate Pty Ltd.

5. Repairs & Warranties

Most items are covered by manufacturer’s warranty so if a product is faulty please contact us immediately so as to authorise a repair or replacement.

6. Delivery of Goods

Our orders are delivered via the most efficient carriers for your region. Our major delivery partners include Ninjavan and Gogovan. Whilst we make every effort to track these items with our delivery partners, Toby’s Estate Pte Ltd accepts no responsibility for any loss of, damage to, late delivery or non-delivery of goods once they have been dispatched from our warehouse.