1. Shipping
All orders will be processed by Tuesday 2 pm. All parcels will be picked up on Wednesdays be delivered within 2-4 working days. Toby’s Estate endeavours to bring you the freshest possible product every time.

2. Shipping Cost
For orders below $50, we charge a flat rate of $4.50. We provide free shipping for orders $50 and above.

3. Returns, Refunds & Exchanges
The following Returns, Refunds and Exchange policy applies only to orders delivered within Singapore. Should there be any dissatisfaction with any product purchased via the Toby’s Estate website, please contact denise.su@tobysestate.com.sg and we will be happy to organise an exchange or refund for you.

4. Refund & Exchange Conditions
All products must be returned in a saleable condition as soon as possible following purchase. Toby’s Estate Pte Ltd does not allow any returns on coffee purchased unless there is a quality issue with the coffee. Appropriate packaging must be used to ensure that no in-transit damage occurs. All returns will be inspected for authenticity prior to processing for refund or exchange. The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes. Returned product postage will be at the discretion of Toby’s Estate Pte Ltd.

5. Repairs & Warranties
Most items are covered by manufacturer’s warranty so if a product is faulty please contact us immediately so as to authorise a repair or replacement.

6. Delivery of Goods
Our orders are delivered via the most efficient carriers for your region. Our major delivery partners include Ninjavan and Gogovan. Whilst we make every effort to track these items with our delivery partners, Toby’s Estate Pte Ltd accepts no responsibility for any loss of, damage to, late delivery or non-delivery of goods once they have been dispatched from our warehouse.

7. GST
Unless stated to be otherwise, charges referred to for use of any services or purchase of any product provided by Toby’s Estate (Asia) Pte Ltd are GST inclusive. Toby’s Estate (Asia) Pte Ltd will issue a tax invoice for all purchases.

8. Errors and Omissions
Toby’s Estate (Asia) Pte Ltd endeavours to maintain the accuracy of product images, product descriptions, stock availability and prices. We do, however, reserve the right to cancel an order and/or reverse a payment if an order has been placed based on erroneous information.

9. Privacy Policy
Toby’s Estate (Asia) Pte Ltd will only use the details we collect for the purpose in which they were submitted. These details are for our own use only and under no circumstances will be supplied to any other institution or person for any purpose.

10. Pricing
All prices are in Singapore dollars and are subject to change without notice.

11. Method of Payment
We accept Visa, MasterCard, Diners Club, American Express and Paypal.

12. Cancellation Policy
Once orders are processed, orders cannot be cancelled.

13. Coffee Subscriptions Policy
Payments for your selected subscription are billed in accordance with the frequency of your subscription. Subscriptions can be amended at any time by logging into your account via our website.

14. Barista Training

Barista Training packages cannot be cancelled or amended once training has commenced.  Professional packages must be completed within 3 months of purchase. Classes cannot be amended within 48 hours of the class start time.

15. Copyright
All material provided about Toby’s Estate Coffee (Asia) is copyright to Toby’s Estate Pty Ltd and is to be used for personal reference only.

16. UEN Registration: 201025319R

17. Toby’s Estate Coffee (Asia) Pte Ltd reserves the right to dispose all self-collect orders not collected within 3 months. No refunds/returns will be provided.


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